The journey, tappable

1OnboardingUnion, card scan, household, what to watch 1aChoose your languageSix languages, before the card scan 1bWho we areFive sources draw into one answer 1cWhy we can see thisWhat every How-do-we-know opens into 2Home is ChatOne proactive card, as a chat bubble 2.2My ItemsThe one ranked list - the source of truth 2.2dOne item, opened upWhere it stands, and what you get back 2.2dAsk about this billChat with the case pinned 2.2aMy billsYou owe this - looks wrong - paid 2.2bMy visitsAnd the time picker, as a block 2.2cDid something change?Eight taps, a named clock 2.3bBefore the year endsWhat Home says in October 2.3cNeeds the plan's OKBoth prices, and a start-by date G6The three notificationsThey answered - money moved - needs you 3AdvocateBills, FSA, estimates, cards, prior auth 3.1The verdictThe money card, then a decision step 3.1aYour billsThe one we found, plus anything we missed 3.1Read the letterChange anything that is not right 3.1SentThe clock, and do not pay this yet 3.1bThey said noQuoted, then translated 3.1bHand it to a personThe platform-wide handoff 3.1cThis one checks outWhen the bill is right 3.2Get money backBalance, real deadline, what may count 3.2bFiledWhere it stands, and what is left 3.2cOne thing is missingThe reusable fail pattern, four ways 3.3Estimate a cost$50 preferred centre vs $150 hospital R1My benefit cardsCard anatomy, field by field 3.4Waiting on your planYour turn, then we are handling it 3.4aSent to the doctorEvery path needs an end state 4Rx SupportWhich card, what it costs, cheapest safe fill 4.1Find a pharmacyLanguage is its own row, and it sorts 4.3Trouble at the pharmacyWe call - we coach - a pharmacist takes over 4.4RecallsWhat we actually check, and what we cannot 5Find CareMy doctor, sick today, specialists 5The doctor pageThe same picker, a different host 5.1No doctor yetTakes about 2 minutes 5.2None close byOur problem to solve, not yours 5.3Nothing close byThree ranked outs, dollars named 5.4Which hospitalFree, safest, or closest 6.1BenefitsWhat your plan covers, in plain words 6.2Free care you paid forWorth about, and why it says about 6.3Get money backPaid out of pocket 6Preventive & routine careUse-it-or-lose-it, quantified 7FamilyWho needs what, and who is all set 7.1Ask Dana to shareHe can only ask 7.1Dana decidesOn her phone, and a partial yes counts 7.1Who can see whatBoth sides read the same record 7.2Add something to trackLabelled as you told us 8ForecastWill they say yes, and what will it cost 8.1Will the plan say yesPlain odds, never a score 8.2Check this referralFind Care and Forecast talking 8Open EnrollmentYour year, re-priced under each plan 9Retirees - MedicareA separate mode, verified claims